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This article provides basic, linear troubleshooting steps that you can use to help resolve issues when you are installing Microsoft Windows Millennium Edition (Me).

Windows Me Setup includes four major sections:
  1. Preparing to run Windows Me Setup
  2. Collecting information about your computer
  3. Copying files to your computer
  4. Setting up hardware and finalizing system settings
If your computer stops responding (hangs) while the Installation Wizard is running, while checking your computer, or while the Preparing to Run Windows Setup screen is displayed, verify that you have quit all programs and all running tasks are closed. After the Setup wizard has checked your computer, you may receive messages in dialog boxes that may prevent you from continuing with Setup if incompatible drivers or programs are detected

During an upgrade you may also receive the following error message:

Setup cannot continue because it has detected that versions of certain installation files are already being used by currently running programs or drivers.

To have Setup close all open programs and restart your computer, click OK. Setup continues when the computer restarts. Or click Cancel to exit Setup.
This is known to occur when the following files are in use:
bulletNetdi.dll
bulletNetos.dll
bulletSetupx.dll
If you click OK, Setup restarts your computer and returns you to the Windows Me Setup Wizard. Some common programs that are known to cause this are the ATI video drivers and the Diamond In-Control tools.
If Setup stops responding while checking your computer or upgrading your registry database, verify that you have quit all programs and all running tasks are closed. You can also check the Setuplog.txt file for information about the registry split, because a successful split generates the following information for an upgrade:

If you click OK, Setup restarts your computer and returns you to the Windows Me Setup Wizard. Some common programs that are known to cause this are the ATI video drivers and the Diamond In-Control tools.
If Setup stops responding while checking your computer or upgrading your registry database, verify that you have quit all programs and all running tasks are closed. You can also check the Setuplog.txt file for information about the registry split, because a successful split generates the following information for an upgrade:

NOTE: Scanreg.exe does not run during a clean installation.

ScanReg results... Returned [3] with Commandline [C:\Wininsto.400\Scanregw.exe /Setup C:\User.new C:\System.new C:\Classes.new]

ScanReg /fix results... Returned [0] with Commandline [C:\Wininsto.400\Scanregw.exe /Split /Win /Nop /Noback C:\User.new C:\System.new C:\Classes.new]

During the creation of the emergency boot disk (EBD), from 0 to 20 percent of files are gathered for EBD creation. From 20 to 60 percent, the disk is being formatted, and at this point you may receive errors if you have a damaged floppy disk or a damaged floppy disk drive. From 60 to 100 percent, files are being copied from the Wininsto.400\Ebd folder to the floppy disk.

After the EBD has been created, Windows Me Setup is ready to begin copying files. If you are installing from a CD-ROM, from 0 to 10 percent of the file copy process, cabinet (.cab) files are copied to the Windows\Options\Install folder. If you encounter file copy issues, verify that your CD-ROM is clean and that it is not scratched, and then place the CD-ROM in the drive to try again. If that does not resolve this issue, perform the following steps:
  1. Insert the Windows Millennium Startup disk into the floppy disk drive, and then restart your computer.
  2. Start your computer with CD-ROM support.
  3. At the command prompt, type:

    c:


    Then press ENTER and type:

    md flat


    Then press ENTER.

    NOTE: If you do not have enough free space on drive C to create a flat folder, create the flat folder on any drive with enough free space.
  4. Change to the CD-ROM drive. For example, if the drive letter is "G", type:

    g:

bulletThen press ENTER.
bulletType:

cd win9x


Then press ENTER.
bulletType:

copy *.* drive:\flat


Then press ENTER, where drive is the drive that contains the flat folder you made in step 4.
bulletAfter the files have been copied to the flat folder, change to the drive where you copied the flat folder. For example, to change to drive C, type:

c:


Then press ENTER.
bulletType:

  1. cd flat


    Then press ENTER.
  2. Type:

    setup


    Then press ENTER. Windows Me Setup should now restart.
After the file copy process finishes, Setup tries to restart the computer automatically. If your computer stops responding at this first restart, restart your computer. At the beginning of the first restart, Plug and Play detection occurs, including hardware and devices that you have attached or installed. In some hardware configurations, your computer may stop responding during Plug and Play detection, and this generally occurs with 12 to 13 minutes remaining. This occurs when the Windows Millennium Configuration Manager (Configmg.vxd) is unable to successfully detect the devices that are attached to the computer.

After all devices have been detected and the computer has been restarted for the second time, the "Setting up Hardware and Finalizing System Settings" procedure occurs. PNP devices that have been detected are set up, followed by setting up the Control Panel, Start Menu and Windows Help. This is all being run from the following keys in the registry:

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Current Version\RunOnce

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Current Version\RunOnceEx

Failures at this point in Setup, which include the items that are run from the RunOnceEx key are logged in the following location Windows\RunOnceEx Log.txt file. At this point, you are in Windows Me for the first time, and the Microsoft Internet Explorer 5.5 files are being installed. This process concludes with the third restart, and then the desktop is displayed with the "Welcome to Windows Millennium Edition" message.

 

 
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Last modified: November 05, 2009